While I have no complaints about staff or the hotel itself, I felt I was given the "discount" treatment. My hotel room had spotty wifi service. In looking out of my room window, I had a great view...of the parking lot! I thought I could have been given a better room considering that half of the amenities were, while understandable, not available (i.e. Onsen baths, one of the restaurants being closed, no microwave in the room, etc) Also, the hotel appeared to be nowhere near full, based on the number of guests I saw and it being off-season/COVID-19 limited, which made me wonder why I had such bad wifi service. The room/bed was comfortable and close to the elevator, but that is about the best I can say about it. Staff was very pleasant.