2/10 (非常に不満)
nisreen a.
2025 年 10 月 2 日
We recently stayed at Villa Vidorra in Tulum and unfortunately our experience fell far below what was advertised and what was promised during our discussions with the owners. Despite assurances prior to arrival, we faced multiple problems including:A/C outages lasting over 16 hours, followed by a major leak that damaged personal documents inside the bedroom. Water issues: full loss of running water overnight, leaks from ceilings (including over a toilet), and inconsistent or no hot water.Cleanliness and safety concerns: ants and rat evidence in the kitchen, dirty conditions on arrival, unsafe new “guest room,” Broken or missing amenities: non-working TVs, inoperable speaker system, and faulty outlets.We tried to reach out to the owners to remidiate this issue. After speaking with them on a lengthy phone conversation they made promise to compensate us. Unfortunately, they both have gone silent after that phone call and have stopped responding to our emails and or texts.
nisreen a.
2025 年 9 月に 4 泊滞在















