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"What an incredible and luxurious stay. Everything was spotless and well thought out. Our private onsen was amazing. The staff are super friendly and helpful."

"Comfortable and clean rooms. Excellent location to enjoy onsen with the view of Mt Fuji"

"It was a relaxing area especially having your own villa. Wish i stayed longer to explore the area but def would have booked for 2 or more nights instead of 1. I did enjoy the peace n quite and the food served. "

"Onsen was very nice and relaxing.. Also it’s conveniently located near the train station"

"I never experienced this type of service or hotel before. This was my first time being in a 5-star hotel and it honestly blew my mind. The place was amazing, the staff were very courteous and super friendly, and the food was incredible! Higly recommend this place to anyone and would definitely go back to it if i have another chance. Thank you for everything, TEN-YU!"

"部屋も広くてユニットバスも広くてとても良かったし、何より結構どこのホテルも、髪の毛がすぐ詰まって流れなくなっていつも困ってるんだけど、全く詰まらなかった。最高でした。また是非利用させていただきます。"

"Amazing Japanese hospitality experience I ever had. I have been to many different hotels in Japan and this is one of the best hotel I ever had. The Japanese Traditional Breakfast was outstanding as well. We will definitely come back again for special occasions. Thank you very much! "

"Beautiful property "

"A beautiful hotel in Hakone overviewing the lake. Great variety for the breakfast & dinner buffet. "