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"The room was small, which is average for Japan. However, the service was excellent and many amenities were placed out for your convenience in the lobby. Pajamas were also a nice touch and were available near the elevators on each floor. Heated toilet seats and integrated bidets were great. The rooms were clean and properly stocked (towels, toilet tissue, facial tissue, hand and bath soap, and shampoo/conditioner) when we arrived."

"Beautiful hotel! Staff was very attentive and accommodating! Food was perfect; the breakfast buffet had everything you could ever want and it was all delicious! The dinners were excellent and memorable! Overall, could not have been better!"

"It's a great hotel. Our room had a private hot spring tub with a view of the river. Convenient location with short walk to tram which connects to "Ropeway" cable cars. The restaurant is excellent."

"Excellent location, just next to Yokohama Station. Unlike other hotels where you have to keep an eye out for an available washing machine, this hotel is very thoughtful and has machines on three different floors. On the floor I stayed, there were three machines, and they were always available. I stayed at two different hotels during this trip, and my 6-year-old daughter asked me, “Can we stay there again next time?”"

"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Very convenient location, quiet, clean, large and comfortable room. Daily housekeeping. Very good value for money. "

"Staff was attentive, prompt, and kind. I stayed for four nights; one night I had forgotten to book a time slot for the onsen, and they still made sure I had one later in the evening. Above and beyond. Thanks! "

"Always a great time staying here. Nice little bar and very convenient location. "