4/10 (不満)
Cheryl
出張
2025 年 8 月 14 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
My review is mixed for this property.
First - the photos that are provided when you click on “about this property” are misleading.
After booking and looking at the photos we viewed a beautiful balcony sitting area with a table and chairs. This unit did not have any such area and the balcony is actually very small and there is not even room for a small table and one chair!
The unit was very clean upon checking in but there was a great deal of drywall mud on the walls I’m assuming that the walls were being touched up but it wasn’t pleasant to look at.
Our first morning in our unit was a complete stressful nightmare due to negligence on the owners or managers part to inform us that the water and air conditioning in this 33rd floor unit would be shut off between 9 am and 5 pm.
We were not informed about this before check in and in fact were only advised at 10:30 am that day when I sent a message to management to advise that there was no running water in our unit.
This was clearly negligence on the part of management and our party of 4 people needed to shower and prepare for an event that we had travelled to Toronto to attend.
Management did nothing about this major stress and inconvenience and we were forced to call Expedia to try to figure out a solution to this problem we were now stressing about.
We were forced to take an Uber and hurry to the nearest gym we could find so we could shower before our event.
We did not have any hot water until after midnight that day.
Cheryl
2025 年 8 月に 3 泊滞在
