「We were lucky enough to stay in the Langford suite. Wow it was as big as a air bb. Decor was 1st class bathroom had a 6ft double shower. Pub was great staff were lovely food to match. The staircase to the suite needs replacing also was surprised to see the entrance mat had a large stain on it. But we would still give you 10 out of 10. 」
「Great place to stay. Staff very very friendly and helpful. Cannot fault them at all. Food was excellent. Rooms were spacious, clean and very comfortable. We will visit again in the near future.」
「Fabulous location a short drive or park & ride bus from the city centre. Lovely setting and well maintained. Staff were friendly and happy to assist. Food was lovely, with a nice selection for breakfast. Rooms were well designed and spacious, with a lovely private courtyard. Loved being able to have my dog with me and she was even permitted in the bar and breakfast room (not in main area near breakfast bar, which was fine as I had company to watch her). Would stay again 😁」
「Very good properly run hotel - front desk staff who are friendly and helpful and know their stuff. Lovely architecture - if you like the sixties. Big comfortable room - no air-conditioning so got a bit hot but 5 stars other than that. 」
「I was very impressed with the hotel, which was very clean and beautiful. The receptionist was very kind and made our beds every day without fail. I would stay there again.」
「To attend conferences, I stayed here. The hotel is so near from the many sightseeing spots of Bristol, also there are a lots nice staffs in the hotel. Moreover, the bar 'the square' which is under the hotel is so good about appreciating the atmosphere and cocktails.
When I came back from outside, a room is always kept clean. I really really can spend comfortable time and make nice memories in Bristol.
It is highly recommended that you choose the hotel :)」
"I was very impressed with the hotel, which was very clean and beautiful. The receptionist was very kind and made our beds every day without fail. I would stay there again."
"Lovely Restaurant, Disappointing Housekeeping & Reception
Breakfast and dinner were excellent. The restaurant staff were very kind and polite, and we really enjoyed the atmosphere during meals.
However, the reception experience and housekeeping were disappointing.
When we checked in, the receptionist was initially friendly, but when I asked her some questions, her attitude became a bit intimidating and unhelpful, which made me uncomfortable.
We stayed 4 nights. On one of the days, our room was not cleaned until 17:30, and we had to wait 30 minutes in the hallway. On another day, the towels were not replaced and no vacuuming was done. We informed the staff, but the manager didn’t seem to take the issue seriously.
The manager didn’t seem to take the issue seriously.
I expected more consistent service and better hospitality, especially from the front desk.
The hotel itself is very cute and well-presented, and it could have become one of my favorite hotels — but unfortunately, it didn’t."
