Lovely Restaurant, Disappointing Housekeeping & Reception
Breakfast and dinner were excellent. The restaurant staff were very kind and polite, and we really enjoyed the atmosphere during meals.
However, the reception experience and housekeeping were disappointing.
When we checked in, the receptionist was initially friendly, but when I asked her some questions, her attitude became a bit intimidating and unhelpful, which made me uncomfortable.
We stayed 4 nights. On one of the days, our room was not cleaned until 17:30, and we had to wait 30 minutes in the hallway. On another day, the towels were not replaced and no vacuuming was done. We informed the staff, but the manager didn’t seem to take the issue seriously.
The manager didn’t seem to take the issue seriously.
I expected more consistent service and better hospitality, especially from the front desk.
The hotel itself is very cute and well-presented, and it could have become one of my favorite hotels — but unfortunately, it didn’t.
Yoko
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
HIROKO
2024 年 6 月 18 日
HIROKO
2024 年 5 月に 4 泊滞在
4/10 (不満)
宿泊されたお客様
出張
2023 年 6 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
disappointment
I asked at check-in what position the room was in, but they did not respond, as I could not sleep with the noise. Unfortunately, the room was noisy. There was also rubbish left in the wastebasket.
宿泊されたお客様
2023 年 6 月に 1 泊滞在
10/10 (非常に良い)
Kaitlin
カップルで旅行
2026 年 3 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a really nice stay for our anniversary. The staff were super polite and very helpful when it came to all our needs.
Kaitlin
2026 年 3 月に 5 泊滞在
8/10 (良い)
Nicola
2026 年 3 月 2 日
Nicola
2026 年 2 月に 2 泊滞在
10/10 (非常に良い)
Luis
小さなお子様連れの家族旅行
2026 年 2 月 28 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
El personal ha sido muy amable, el hotel estaba bien situado y cerca del centro. Y el desayuno le han encantado a mí hija.