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"No pool!"

"A pleasant place, with friendly staff and good-quality food, that is let down by the truly desperate physical condition of some of the rooms. The grouting in the bathroom of the room we were initially given was black and ugly, and there were cracks where the sealant was coming away from the bath. We rejected it as unacceptable and were shown two further rooms that were far from pristine but not nearly as bad. How this place can be rated as five stars beats me. There are signs of underinvestment in maintenance all around the place, with crumbling and cracked paving etc. The state of the bathroom in the room we were allocated would disgrace a one-star hotel in most countries I’ve visited. Does the Tenerife tourism board not care about its reputation as a luxury destination? When was the last time it inspected Barcelo? There are plenty of facilities (seven swimming pools for example) and activities, with a stage and nightly discos and shows, if you like that kind of Butlins-type atmosphere. We enjoyed our stay but I wouldn’t go back - this looks to me like a place that has been on a path of slow decline for some time. In the end, the (mostly) good service can’t make up for the lack of spending to keep the property in a condition that justifies its star rating. "

"Ocean view room, clean and comfortable"

"Best breakfast I’ve ever had with the largest selection and highest quality. The pool beach setting is fabulous. Staff is wonderful and the restaurants are really unusually good."

"Good "

"Breakfast good with good service and selection. Would definitely go back . Enjoyed the live music in lobby and the layout of hotel is very good."

"10/10. Perfect for couples, families and surfers! Recommend going for the sea view rooms as it’s away from the strip plus the views and sunset are lovely! "

"Breakfast and dinner could be a lot better. No theme food on an evening"

"Great location. Very clean room. Staff very friendly. Food very beige and more 2/3* - as if the chef and his team have lost their enjoyment in cooking"