Find all hotels by Okura Hotels & Resorts in Springfield, MA

"Front Desk Agents were extremely welcoming "

"The room was clean and the staff was friendly. Shuttle was on time. "

"We have stayed at this hotel multiple times. It is a very convenient location, it is always kept very clean, and it is a very good value noting also the exceptional complimentary breakfast. This trip stood out in that the customer service provided at the front desk was above and beyond to make our stay even better. Donna at the front desk went out of her way to correct a booking problem with our room and her kindness and friendliness made us feel both welcome and appreciated as guests. She provided exceptional customer service that is uncommon to find nowadays and she did it cheerfully despite the challeges brought about by a holiday weekend."

"The property was fine."

"Perfect for waiting on a delayed flight "

"Ok"

"Rooms were clean, quiet and well equipped. Staff was wonderful. I was impressed, I wasn't sure what to expect."

"Beautiful! Clean! Accessible from the highway. Love the restaurant food. Fun bar personnel. Courtesy personnel in the front desk. Close to everything. Beautiful view from my room. I will recommend it & I will go back anytime."

"Yes the room was actually beautiful.! It had a gorgous view of the lake. Although, It only had decaf coffee no regular?"