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"Wonderful and helpful staff. Central location. "

"We stayed for two nights with a baby and were unfortunately disappointed with our experience. On the first night, the heating system was not functioning, the blinds were broken (limiting the view), and the windows were noticeably dirty. Maintenance attended twice in the evening but was unable to resolve the heating issue. Although we were provided with a portable heater, the room remained uncomfortable and we did not get a restful sleep. We also requested a room change, but none was available at the time. The following day, a staff member kindly arranged an upgraded room, which we appreciated and found to be an improvement. Overall, the staff were courteous and made an effort to assist, which we do value. That said, given the price point (over $1000), the experience did not meet expectations for a high-end hotel. The building is old, with issues such as condensation on the windows and underperforming ventilation. For a hotel of this standard, we would expect all rooms to consistently meet a high level of quality. While the service was positive, the overall stay did not reflect the value paid, and based on this experience, we would likely consider other options in the future. "

"Best mattress ever:)"

"Suite was nice to have an enclosed room for the second bed. Location is excellent and staff are great. The shuttle locally was very helpful. "

"The breakfast was excellent. Parking and bike storage were easy and convenient. "

"Very noisy street. Bar emptied at 2:30am and singing woke us up. Street cleaners fired up at 4:30am and woke us up. Bed was very hard. "

"Amazing staff service. Highly recommend "

"The beds are super comfortable, pillows are kind of small but I had a great sleep. Carpets in the hallways are a little smelly but you can’t beat the price per night and it’s a very secure building."

"Stayed over slring break with our family of 4. Location is very convenient, good for parking and driving, or calling an uber. We stayed in a suite with one bed and a fold out couch, which was great for us parents, with one teen and one child. It is a small kitchen with everything you need... cutlery, utensils, dishware, microwave and stove top. Requests we had were promptly answered, and having a Dennys onsite is easy for quickly feeding the family. We will definitely stay here again when visiting Victoria."