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「宿泊施設のスタッフさんの対応は非常に満足できるものでしたが、ホテルズドットコムと宿泊施設の連携が悪く（今回で２回目）、事前予約（支払い済み）をしていたのに宿泊施設に予約が入っておらず非常に不愉快でした。」

「“Good place”」

「The hotel has a lot going for it, especially the convenient airport shuttle and shuttle service to downtown Narita. The breakfast, onsen/spa, beautiful grounds, and exterior were all great, and the staff was absolutely amazing. Unfortunately, the rooms were a major letdown. The hotel feels very dated, and the rooms were not particularly clean, with visibly dirty vents and an overall unpleasant feeling. It’s clear the property has great amenities and potential, but the rooms desperately need...