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"The staff were amazing throughout our stay. The family room feels outdated but is still spacious. Our AC wasn’t working but they were happy to move us to different room. The breakfast was nice, standard English breakfast items!"

"Super property, lovely room, parking and staff v helpful."

"Yes"

"Beautiful surroundings a lovely old building with very helpful staff "

"We are happy and please .The room was clean and comfortable.Good access of public transport to Cheltenham city centre. Breakfast was good."

"The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely"

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "