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"This property is not close enough to downtown Saratoga Springs to be this expensive off season. I paid $170 for one night, and the room was just flat out depressing. Old, loud AC and heating system, and there really is NO hospitality at this location. The TV was fixed on the wall and the only place you could see it was to sit at a computer table. If you were on the couch or in the bed good luck! My real issue was how stressful it was to check in after driving almost 5 hours to get there. After paying for the room up front in a nonrefundable situation, I was asked for my ID which I gave her and then expected to get my keys. But NO. The desk clerk wanted my CC for incidentals, and I did not have it on me, because...my room had already been paid. She had to call her manager who told her to tell me I had to leave $150 with the desk clerk who had already refused to give me a written receipt if in fact I could leave the deposit in lieu of the CC. After speaking with the GM I realized she had no idea that the information on the Expedia site made no mention of the CC required at check-in. She said she never speaks to them, and they are not in the country anyway!!!! This is what happens when people have no business being in management get promoted. The GM finally said I could leave a smaller deposit, so I did still no receipt. This morning the day clerk was not too happy to see me being clued in to the situation no doubt. Terrible."

"Staff was wonderful, rooms were clean and well appointed, and the location was perfect!"

"The property was super nice and the view was amazing. We loved the warmth that this inn was projecting in such a lovely environment. The staff was very friendly and the room was absolutely perfect."

"All of the above mentioned met my expectations!"

"Excellent hotel! The staff was friendly & knowledgeable. The room was clean & full of amenities. It was a surprisingly large room with plenty of room to spread out. Had a separate room with a couch, mini desk/table & wet bar with coffee maker, fridge, & microwave. Location was great. Walkable to downtown restaurants & bars & the park. Parking lot is shared with a CVS & a mini plaza with stores but I didn’t have any issues with parking. They also had a complimentary happy hour with 2 free drinks per person & some snacks (cheese & crackers, Tostitos & salsa, variety of nuts, & a bunch of yummy candy). This hotel experience was amazing from beginning to end. I will definitely be back!!! "

"It's a ok hotel. Staffs are friendly & professional. Breakfast is kinda blah. The floor makes noise..seemed like stepping on thin wooden floor. Overall it's a good hotel."

"Great hotel and a great location "

"Everything was top notch"

"The room was very clean! The hotel was amazingly beautiful. The hotel staff including the front desk were so nice… the free shuttle service and the drivers were amazing! The bed on the other hand had one of the hardest pillows I have ever slept on. Like a rock to a garden… We went to the front desk to look for a place to get pizza and it would have been nice if we were directed to have the option of room service ordered or at least a menu in the room. Other than that it was a great overnight stay…"