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"Very nice location, rooms very nice, staff extremely friendly. Not impressed with the steak house. There should be more pools and close the pools later than 7pm. "

"Good clean property, staff helpful and polite. would stay here again. The taxi cab drivers the hotel orders tend to overcharge the rates are not consistent, would not recommend this approach - however uber is available and often cheaper."

"Activities for all ages, especially for the little ones, great service, great food, we loved it. Especially the VIP service that was provided to us. Our favourite show was the Michael Jackson Show and the Magic Show. Food was great, staff clean the pool daily and there were great activities for the adults too. My son had a great time making pizza, bracelets, cupcake decorations we enjoyed it. "

"it took 45min to sign in with only 4 groups in front of us. they let two groups skip us also. we did not get our bracelts when we signed in. it cost $6 for gym which was not mentioned anywhere and its a 90min limit. the first front desk lady was very rude. the food was not good anywhere on location. we know so because several othe rpeople complained and the google reviews say everything is rated in the mid to low 3 star while the restaurants outside are 4 stars."

"I was here for my birthday weekend and everything was good. Amenities, friendly staff clean space. The only down side was the elevator would take forever to come up or down. But we used the stairs so it wasn’t a deal breaker. "

"The resort was incredible! The staff was cleaning all of the time and were available for anything we needed 24/7. What really made our trip was the bartenders as they were so friendly and gave great suggestions for what to drink. We really appreciated having so many pools plus an amazing clean beach to choose from. We will for sure be back for another trip soon! The only negative we had was the streak-house was underwhelming, the food was not as good as the buffet food. The wait time was pretty long considering we were the first ones there. We ended up leaving mid meal due to the food not being prepared at all like we had asked. We got the wrong food and the waiter was no where to be seen as he was also serving many tables."

"Food was very very good, fresh. Room was really nice and clean and had great view of pool and beach. Staff was excellent and polite. My partner wished the pool was deeper to be able to swim more. Everyone and everything was excellent though"

"Estuvimos los días de un narco bloqueo en Puerto Vallarta y necesitamos quedarnos un día más por necesidad y tuvimos que pagarlo y nos hicieron muy poco descuento "

"The Expedia rep was NOT helpful for us when we had an issue. However the hotel staff were amazing. The buffet was our favourite place to eat"