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"Staff. My room had a bad smell from bath room so I mentioned it at the front desk. They were apologetic and asked my permission to enter the room when I was out. While I was out for a few hours they fixed the issue and made my room comfortable. Not many hotel staff are prompt and act quickly "

"部屋の窓の外は改装修理で網で覆われていたのでせっかくの富士山の景色が少し見えにくかった。それを除けば素晴らしい宿泊先です。"

"The room, bed sheets & towels are extremely clean! Front desk staffs & employees are helpful and nice. We have a great time to stay at this hotel!"

"Clean room, staff was friendly and location was very convenient."

"Very clean room, nice size, and easy to check in and out on kiosk."

"The friendly staff at this hotel fully exhibits top notch Japanese customer service. Highly recommend this hotel for clean & large rooms, the coffee & tea bar, and breakfast package. Great location across the street from Showa Kinen park and area has a variety of restaurant choices. "

"Grand floor room was very nice. Clean with plenty of amenities. Staff were very friendly and helpful. The service in the restaurant could have been better but still 5 stars overall. "

"Breakfast was really good"

"Clean room ,convenient "