ローレル ホテル

「My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine.」

「The room was not clean. There were still fingerprints and food on the microwave. The stove top did not work, and I found hairs in my bed when I pulled the covers back. The only plus was the dual showerhead.」

「Staff was dusgusting. Didnt hsbe our room ready at 4 pm and saud they were going to get one ready. 39 minutes later no update on room. No place to sit in lobby to wait. So went out to dinner. When we came back they said rhey had no rrom avaiäable and cancelled our ressrvation. Would not stsy there if they paid me.」

「Breakfast was slightly cold- but to no fault to the hotel- but the people next door at night keep going in and out slamming the door multiple times - my husband went to the front desk to ask him to address the issue or just to move us to a different room- the gentleman mentioned he would address the issue- the next morning it started back up again slamming and shutting the door- the staff was excellent!」

「ロケーションが良かった」

「The property overall was clean and welcoming. The rooms are spacious and also very clean, with comfortable beds and a sizable bathroom. Microwave and refrigerator are included in the rooms, along with a freezer slot in the fridge.」

「Staff very nice, even when we checked in at 12:30 am. Clean hotel! Great for us for a few hours」

「Everything was okay. Staff was friendly. Hotel is a bit on the older side, but convenient for the location」

「Great experience from beginning to end. Easiest and fastest check in of my life and I travel a great deal. Free drink and meal. What could be better?」

「Friendly staff」

「全体に建物の老朽化が目立ってはいたが、宿泊するだけなら何の問題も感じなかった。朝食が無料なのは大変助かった。できれば野菜があると嬉しい。英語が不自由にもかかわらず丁寧に対応していただいた。」

「Room was clean ac worked great housekeeping were on point and friendly front desk was helpful」

「All was great except the night desk man. He was rude, sarcastic, and wanted to argue about a shower chair. Instead of offering to help with my request, he just made excuses. Of course this was not the way an attendant should treat a guest. There are many other hotel choices and I will definitely consider others because of his sarcasm and rudeness.」

「Very helpful staff. Clean facility . Breakfast could have been better . Overall a nice place and I would go back!」

「Breakfast was good. Did not have time to trythe pool or gym」

「Staff was so helpful!!」

「First room we were assigned was filthy (not vacuumed, sticky substances on both night tables, etc). Second room had a moldy and dirty washcloth hanging in the bathroom. We were there for 3 nights for a tournament. Trash was never emptied, never received fresh towels, nothing. Price was far too much for this type of service. Best thing about the hotel is its proximity to restaurants and Henrico Sports and Event Center.」

「The comfort of the bed, sheets, and choice of 6 or 8 pillows. Pure luxury!」