Rakino Island Vacations from ￥180,496

Room dark...cold..heater hardly heats up the roo...staff unhelpful.....

The property is amazing. Very well appointed in to a very high standard. Beds are great and rooms full black out so we always get a great nights sleep.

The hotel is attached to the NZICC, which is convenient for attending conventions/conferences. That's the best thing about the hotel. The rooms were nice but not outstanding in my opinion, they had all that was required, bath robes, slippers etc. My view from the 7th Floor looking out towards the harbour backed onto the TVNZ building with their Satellite dishes. The staff were friendly but that was about the extent of things. Breakfast in the morning at the grill, I was left to find my own table and had to call wait staff over to order a barista made coffee (which was not included in the buffet breakfast). A staff member could have shown me to a table (they were not busy when I had breakfast at 7am) and taken my coffee order. The buffet breakfast selection was okay. The cut up fresh fruit could have been better, half oranges, kiwi fruit and pineapple pieces, plus' a couple others but no fresh melon like other hotels in Auckland. The bacon on offer was a bit too "crispy" too. If you want a great buffet breakfast at an Auckland hotel I recommend the Cordis. The hallway outside my room didn't look like it had been vacuumed with bits of fluff, thread on the carpet but I did see staff vacuuming the carpet! I just think they need a more powerful vacuum cleaner. Overall I would stay again due to the convenience of the location to the NZICC but for luxury/leisure I believe Auckland has better options.

We had a lovely stay. The room was spacious and a huge bed. Enjoyed the room