「I had injured my leg the day before arriving and could barely walk. My original room was on the second floor and despite being full the lady at the front desk was able to switch me into a first floor room. She also offered to carry my luggage and told me the best restaurants, bars, and special places to go.」
「The room was on the first floor, and the noise from the floor above was so bad that I couldn't sleep.
The microwave had not been cleaned and was badly stained.」