4/10 (不満)
Denise、Lino Lakes
カップルで旅行
2025 年 7 月 24 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
After driving several hours we checked into room 215 and intended to nap and watch tv before going out for the evening. Our tv kept turning itself off and i was going to call the front desk but there was no phone in the room so i went down to complain about the tv. The front desk clerk said they get complaints about that tv "all the time" so she was going to switch our room. We ended up moving next door to room 217 and had no issue with the tv.
In the late afternoon there was a group of people going down the hall demanding to know who owned a black ford escape which apparently was blocking their vehicle. I told them "not us" but recalled the front desk didn't ask for our car info at check in. Maybe they should do that. Anyway, we went to bed around 9:45 and i woke up at 10:30 to someone knocking (pounding) on the door. My husband is a deep sleeper so i got up and asked who it was (I was not about to open the door)! She said it was the front desk and the room i was in, 217, was not occupied. I reminded her that my reservation had been switched because of the tv and also she was violating the Do Not Disturb sign i had hanging from my doorknob. I heard a weak "sorry" before she left and then i had to try resume sleeping while burning off adrenaline. Their front desk should not blame guests for their own errors when it comes to registration. Unbelievable!
Denise
2025 年 7 月に 2 泊滞在