I would not expect a five star hotel but do expect that a hotel room should be clean and with working lights. We had reserved a Family Suite.....two queens . What we did get was a King bed and two twin beds. That was the only plus. Only two lights worked out of seven the safe was non-working ( when asked, they said none of the safes work), only had one hanger, no shower door and when we returned to the hotel after a long day, the room was not made up. No clean towels. I had to go down to the desk and ask for towels . When I told the front desk person that our room was not made, he just said " well, it is suppose to be". We put the sign on the door for housekeeping.
Pros: Free shuttle to airport
Cons: Needs shower door, working lights, pillow cases would be nice, coat hangers, working safe, daily housekeeping as advertised.
Location: Free shuttle to shopping center