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"We booked a room at the Doubletree expecting a wonderful experience. However, we were very disappointed in not only the room but the parking situation & the way we were treated. First, we were not informed there would be a Cryptocom convention going on which took up all the parking and causing the driveways to be blocked off. We ended up having to park near the valet parking & walk all the way to the rear of the property (section 5B) carrying all of our luggage. Three members of our party are senior citizens & it was very difficult to manage. There were no signs to indicate the main lobby so we drove around & around trying to find a way to get in to register. When we got to our room there were so many non-working/broken things in the room we couldn't believe it. We made a long list of the items and then reported them to the office. They told us to just write to you without anything being cleared up. When we asked for a porter the next day because we could not carry our luggage back through the parking lot, we were told that the parking lot had been unblocked & we could walk back & bring our van closer. Thank goodness for that. They said they would send a porter up to bring our luggage down, then called back later to say he had been sent on an errand & couldn't help us. We began bringing our luggage down, got another phone call saying that they found someone who would help us. He showed up on our second trip with the luggage & just pushed a cart at us, but didn't help at all."