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"Clean room. Nice staff. Great location. "

"Great centralized location. Ultra clean hotel with great amenities and features. I would say the main issues were having only 3 elevators hardly met the demands of the people. There more than a few times where I waited over 3 minutes for an elevator and a few times I had to wait for the next elevator. Also they need a few more wash machine and dryer. I stood in line for the next washing machine for over 2 hours. Shin-shigai over all needs a makeover. It looks dirty, dark and unsafe, but the hotel itself is beautiful inside."

"Very helpful at check in, rooms are large comfortable and clean, the spa was excellent, and hotel is very conveniently placed"

"Convenient from bus station Will recommend 👌 "

"Room size is bigger than expected Staff are friendly and polite. "

"Nice staff and amenities. Great walking/museum area!"

"This is the Sotetsu Inn you should choose when visiting Kumamoto. Note that it is bigger than the typical Sotetsu inns in the Tokyo area so you get a more spacious quiet and comfortable room. Location is perfect as you are right next to the shopping arcade. "

"very convenient, close to everything"

"clean "