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"Very small no in room ac control"

"Yes"

"The hotel room although small was very clean and new. Bathroom was great! Overall the hotel was worth it and location was ideal."

"Excellent location and great amenities. Hotel staff was very nice and helpful."

"Room walls are dirty. Old furniture. Laundry dryer weak power, spent ¥1500 and 1.5hrs for a load. Had to order for women’s skincare set to be delivered, not in room; no razor, had to buy. Taxi needs surcharge to go to Annex Lobby. All in all not a great experience "

"The hotel was visually stunning and very large. Within the lobby you could easily access the 7/11 convenience store, restaurants, a lovely bar with live piano music and the aurora sky bar. The hotel was located right next to the tunnel entrance to walk easily to shinjuku station (which took about 10 minutes to walk through). We got the cheapest room which was very spacious and the beds were very comfy and the bathroom was also spacious and clean. Hotel staff were all very friendly and helpful and professional. Would definitely recommend and return here."

"Great location."

"Straightforward check-in and check out process. Clean and comfortable size room. Free shuttle service to and from Narita Airport. Free breakfast! I would definitely come back!"

"Room was clean and spacious, staff were very friendly and helpful. Great location close to the airport."