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「The young woman that was working at the front desk the night we checked in was excellent. Friendly and good at her job. We got to our room and there weren't any pillows on the bed. I went back to the office and this same woman apologized and got us some pillows. The room wasn't dirty but there were some spots that could have been cleaned better. The bathroom fan was not working very well. Lastly, the shower water was nice and hot, but the pressure wasn't very good. For the price, I expected a...

「breakfast is really great and bath tab and hot water work well.」

「Everyone was amazing - especially the woman working overnight from 7/3-7/4」

「Terrible and rude customer service. Rooms aren't too clean. Washrooms are in terrible condition, needs thorough cleaning. There were small hairs inside the tub and outside. Ample parking space.」

「Great place to stay!」

「The most wonderful and accommodating host, JR. Very safe venue.」

「The staff was very friendly and helpful. We chose this property because it was the only traditional hotel within walking distance of an event we were attending (Franklin Blues and BBQ Festival) so the rates were probably higher than normal. Our biggest complaint was the free hot breakfast. All 3 mornings were the same. Tasteless sausage patties and scrambled eggs. A handful of high carb offerings. Weak coffee and rock hard butter. The problem with Franklin is there are no restaurants "downtown"...

「Easy five stars. The location could not have been more convenient. It’s right in the heart of Grove City Premium Outlets and within walking distance of pretty much everything. The property was clean, well maintained, and reasonably priced for the location. The pool was also excellent. It appeared to use a saltwater system instead of traditional chlorine, so the water felt much better and didn’t leave my skin feeling dry. I would definitely stay here again.」