4/10 (不満)
Tiffany
小さなお子様連れの家族旅行
2026 年 3 月 15 日
気になった点 : スタッフとサービス、設備とサービス
As soon as we got to our room when we used the sink the water wouldn’t drain. We called maintenance and they did fix it which wasn’t an issue. The hotel itself is okay it’s not great. The water slide had a missing bolt at the top which should be looked at. The staff was absolutely horrible. There was a lady who was mopping who came in to yell at us about the hot tub. She told us kids under 18 were not allowed to be in the hot tub that our kids had to get out. However, prior there were literally toddlers in the hot tub nothing was said. We left the hot tub and not even a few minutes later other kids were there and nothing was said. We left to go to the other pool while there it wasn’t as crowded until more people came in. A guy jumped into the pool nearly drowning my kids!!! When we left the pool after that we seen the staff member mopping the floors. We said why were our kids kicked out of the pool when others are in there now? She said she had to because she received a complaint. My kids didn’t do anything to anyone so unsure who would complain. Meanwhile we then complained to her about that large man who jumped into the pool and she didn’t even go talk to him about not jumping in the pool! We will never be back this staff member ruined it for us!!!
Tiffany
2026 年 3 月に 2 泊滞在
