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「I love Tru Hotels but not this one. They did not follow security procedures and ask for ID and check the information. Our pre paid reservation was given to the wrong person. When we got there and she finally realized the wrong person was checked in, she made a completely new reservation and charged me for it. I didn’t realize it until the next day when I was looking at my emails. I immediately alerted front desk staff and asked to speak with the manager, I was told the manager was not...

「When I arrived and checked in, I had a very good interaction with the employee at the desk. The room was clean and the bed was comfortable. I did not get a chance to eat breakfast. The only problem I had was with the television. I love to watch my movies and there was a big white spot in the middle of the television. Contacted the front desk and it was promptly taken care of.」

「Stay closer to the airport if flying or if you want quality or a good breakfast」