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「Reception staff wasn't kind. I felt it was arrogant. I began to wonder if it was because I am Asian. Just one person...not everyone. The area was surrounded by major roads, which made it difficult to get around without a car.」

「Always stay here before going to a hospital appointment, reception staff are always helpful and smiling, rooms are comfortable and clean, we will certainly return soon」

「I have stayed various hotels in Newcastle, but the Malmaison was one of the best hotel in the city. I recommend to all who is visiting Newcastle.」

「All the staff were so lovely & smiley! Lovely room & the entire team worked so well together that service in every area (check-in, bar, evening meal, breakfast & check-out) - was flawless.」

「This is a little gem of an inn. The drive along the way is picturesque and Otterburn itself is darling. Our host for the Old Post Office was very accommodating. We arrived after the normal check-in time and she was very welcoming. Our room was immaculate and our shower had lots of hot water. Breakfast was excellent, including our coffees (flat white and vanilla latte). We also enjoyed the back patio area with plenty of seating. Definitely recommend this inn!」

「Lovely hotel, staff are very friendly and helpful. The room was exceptionally clean. Hairdryer and ironing board were available. coffee station with biscuits coffee and different teas. The hotel is very well placed.」

「We had a lovely stay at the Oaks. The staff were all very helpful, and the food was delicious in the bar in the evening, and the breakfast was also great! The car park was always busy, but we were always able to find a space.」

「Solid Marriott hotel, the check in staff accommodated my request for early checking since we travelled up for the day of our daughters graduation.」