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「Excellent Hotel. Great Location. Lovely room. Superb food. Friendly helpful staff.」

「Check in was easy and efficient. The room was all that could be expected, plus a few extras. A jar of a variety shortbread biscuits was a surprise along with an extremely varied options for hot drinks, i.e. Horlicks. A bowl of fruit was also an unexpected delight. The bathroom was well appointed, with shampoo, soap etc in pump pots. The bed itself was supremely comfortable with more than sufficient coverings. A large fan completed the array of convenience items, really handy with recent weather...

「Reception staff wasn't kind. I felt it was arrogant. I began to wonder if it was because I am Asian. Just one person...not everyone. The area was surrounded by major roads, which made it difficult to get around without a car.」

「Great」

「Don’t bring a cat - there’s no room to swing it in the bedroom. And the TV was comically small. That being said, it was clean and tidy and the food excellent. Staff also very friendly.」

「I have stayed various hotels in Newcastle, but the Malmaison was one of the best hotel in the city. I recommend to all who is visiting Newcastle.」

「Dirty toilets, made us wait after check in time due to the room not being ready and once we went in the beds were not done properly! A fan was provided which didn’t even work and curtains and wall with marks. Will not recommend it to anyone.」

「The noise level outside of the room is horrendous. People shouting and screaming all night. This is not mentioned when booking.」

「All the staff were so lovely & smiley! Lovely room & the entire team worked so well together that service in every area (check-in, bar, evening meal, breakfast & check-out) - was flawless.」

「Large rooms and comfortable bed.」

「道にわかりやすく標識が出ていて分かりやすい。ところが、門を入っても建物は見えない。 林のなかを周って200メートルほどで抜けたところに建物がある。 スタッフの対応は丁寧。いたるところ清潔感が感じられる。 バスルームは共用だが、二部屋に一室の割であり、全く不自由は感じない。 朝食は、コンチネンタルだが、三、四種類のチーズと、ハムもあり、一日ならば、不足感はない。」