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「Reception staff wasn't kind. I felt it was arrogant. I began to wonder if it was because I am Asian. Just one person...not everyone. The area was surrounded by major roads, which made it difficult to get around without a car.」

「The hotel had plenty of easy to use parking. The staff were very professional and helpful; kindly helping me with arrangements to attend a funeral. The room was clean. There was an issue with the sink plug but that was rectified on reporting. Breakfast was a treat - love a full English!!」

「I have stayed various hotels in Newcastle, but the Malmaison was one of the best hotel in the city. I recommend to all who is visiting Newcastle.」

「All the staff were so lovely & smiley! Lovely room & the entire team worked so well together that service in every area (check-in, bar, evening meal, breakfast & check-out) - was flawless.」

「This is a little gem of an inn. The drive along the way is picturesque and Otterburn itself is darling. Our host for the Old Post Office was very accommodating. We arrived after the normal check-in time and she was very welcoming. Our room was immaculate and our shower had lots of hot water. Breakfast was excellent, including our coffees (flat white and vanilla latte). We also enjoyed the back patio area with plenty of seating. Definitely recommend this inn!」

「We had a lovely stay at the Oaks. The staff were all very helpful, and the food was delicious in the bar in the evening, and the breakfast was also great! The car park was always busy, but we were always able to find a space.」

「Large rooms and comfortable bed.」