Check COVID-19 restrictions.

The Kiroro, A Tribute Portfolio Hotel, Hokkaido

Photo gallery for The Kiroro, A Tribute Portfolio Hotel, Hokkaido

Premium bedding, in-room safe, desk, iron/ironing board
Indoor pool
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of The Kiroro, A Tribute Portfolio Hotel, Hokkaido

The Kiroro, A Tribute Portfolio Hotel, Hokkaido

4.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
046-0593, Hokkaido, Akaigawa, 128-1 Aza-Tokiwa

Explore the area

  • Popular LocationTonden Farm8 min drive
  • Popular LocationMount Tengu40 min drive
  • Popular LocationKokusai Ski Resort44 min drive
  • AirportSapporo (OKD-Okadama)53 min drive

Choose dates to view prices

About this area


Located in Akaigawa, The Kiroro, A Tribute Portfolio Hotel, Hokkaido is in the mountains. Otaru Music Box Museum and Otaru City Art Museum are cultural highlights, and some of the area's attractions include Tonden Farm and Yamamoto Sightseeing Orchard. With kayaking and rafting nearby, you'll find plenty of adventures in the water.

What's nearby

  • Tonden Farm - 8 min drive
  • Kita-no-homare Brewery Shusen-kan Museum - 25 min drive
  • Asarigawa Hot Spring - 33 min drive
  • Mount Tengu - 40 min drive
  • Kokusai Ski Resort - 44 min drive

Getting around

  • Kutchan Station - 39 min drive
  • New Chitose Intl. Airport (CTS) - 84 min drive


  • Restaurants on site
  • Alla Moda
  • Fuga
  • POP
  • Yanshu

About this property

The Kiroro, A Tribute Portfolio Hotel, Hokkaido

Family ski hotel with 6 restaurants
Jump on the free ski shuttle for a day on the slopes before returning to The Kiroro, A Tribute Portfolio Hotel, Hokkaido for a drink at the bar/lounge and comforts including an indoor pool and a steam room. All 281 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and LCD TVs with digital channels. Other amenities available to guests include premium bedding, hair dryers, and safes.
The Kiroro, A Tribute Portfolio Hotel, Hokkaido offers 281 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.

An indoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (JPY 1000 per day)
  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 10 AM - 4:30 PM
  • Airport shuttle on request
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: JPY 2720 for adults and JPY 1800 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 2 outdoor tennis courts
  • Bicycle rentals
  • Bicycle tour information
  • Downhill skiing
  • Fitness center
  • Hot springs
  • Indoor pool
  • Mini golf
  • Mountain biking
  • Playground
  • Sauna
  • Shopping
  • Sledding
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing
  • Spa tub
  • Steam room
  • Tennis

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Supervised childcare (surcharge)


  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment rentals
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Japanese

Business services

  • Computer station
  • Conference space (130341 square feet)
  • Meeting rooms - 11


  • Picnic area


  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height desk
  • Low-height door lock
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways


  • Designated smoking areas (fines apply)

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Premium bedding


  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels


  • 32-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator


  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 3 PM - midnight
Minimum check-in age - 21


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between October 29 and December 3.
This property will be closed from April 3 2022 to November 30 2022 for renovations and will resume operation once the renovation is complete (completion date subject to change).

Access methods

Staffed front desk


Pets allowed for an extra charge of JPY 0 per accommodation, per night
2 per room (up to 33 lbs)
Food and water bowls and an off-leash area are available
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 8701.0 per night
Cribs (infant beds) are available for JPY 2160.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 2720 for adults and JPY 1800 for children (approximately)
  • Airport shuttle fee: JPY 4100 per person (one-way)
  • Airport shuttle fee per child: JPY 4100 (one-way)
  • Self parking fee: JPY 1000 per day
  • Pet fee: JPY 0 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: JPY 2160.0 per night
  • Rollaway bed fee: JPY 8701.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Kiroro Akaigawa
Kiroro Tribute Portfolio Hotel Hokkaido Akaigawa
Kiroro Resort Akaigawa
Kiroro Resort Hotel Piano Hokkaido, Japan
Piano Hotel Akaigawa Mura
The Kiroro, a Tribute Portfolio Hotel, Hokkaido Japan
Sheraton Hokkaido Kiroro Resort Akaigawa
Kiroro Tribute Portfolio Hotel Hokkaido
Sheraton Hokkaido Kiroro Akaigawa
Sheraton Hokkaido Kiroro
Kiroro Tribute Portfolio Hotel Akaigawa
Kiroro Tribute Portfolio Hotel
Kiroro Tribute Portfolio Akaigawa
Kiroro Tribute Portfolio
Kiroro Tribute Portfolio Hokkaido Akaigawa
Kiroro Tribute Portfolio Hokkaido
The Kiroro a Tribute Portfolio Hotel
The Kiroro A Tribute Portfolio Hotel Hokkaido
The Kiroro, A Tribute Portfolio Hotel, Hokkaido Hotel
The Kiroro, A Tribute Portfolio Hotel, Hokkaido Akaigawa
The Kiroro, A Tribute Portfolio Hotel, Hokkaido Hotel Akaigawa

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 266 out of 561 reviews
5 - Excellent 47%
Rating 4 - Good. 232 out of 561 reviews
4 - Good 41%
Rating 3 - Okay. 43 out of 561 reviews
3 - Okay 8%
Rating 2 - Poor. 16 out of 561 reviews
2 - Poor 3%
Rating 1 - Terrible. 4 out of 561 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities



5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for accessing Kiroro Ski Resort, with easy access by regular shuttle bus - just a 5 minute trip. Excellent room with a gorgeous view. Breakfast was fantastic - a great selection of western and Japanese dishes. The Italian and steak restaurants were top notch.
Stayed 8 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good! Nice place, nice service,nice staff!
Stayed 4 nights in Jan 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lots of activities for the summertime. Waterfalls just behind the hotel, fireworks, frisbee golf, etc. The only negative was the cost - pricey for room service and eating at their restaurants. Their marketplace/store did not have many meal/food options. No microwaves for guest use. However, their room service food was a sizeable/large amount and salads perfect for all the eating out we did elsewhere. Their outdoor pool was wonderful! When I went at opening time (very late at 11am), I was the only one to enjoy it! We visited a few places nearby in Otaru, farms, Shakotan, etc which we had to drive to. Think about your schedule and consider whether it's worth it to stay out at this resort. If you'll stay to enjoy their activities, it's a very nice hotel, just a little out of the way for those exploring and you'll end up spending a lot more on food at the hotel...
Stayed 3 nights in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020