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Hotel Grand Toya

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In-room safe, desk, blackout drapes, rollaway beds
In-room safe, desk, blackout drapes, rollaway beds
In-room safe, desk, blackout drapes, rollaway beds
In-room safe, desk, blackout drapes, rollaway beds

Overview of Hotel Grand Toya

Hotel Grand Toya

3 out of 5

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Business services
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
049-5721, Hokkaido, Toyako, 144 Toyako Onsen

Explore the area

  • Popular LocationLake Toya2 min walk
  • Popular LocationUsuzanfunka Memorial Park12 min walk
  • Popular LocationToyako Forest Museum8 min drive

Choose dates to view prices

About this area

Toyako

Located in Toyako, Hotel Grand Toya is near the boardwalk. Lake Toya and Shikotsu-Toya National Park reflect the area's natural beauty and area attractions include Showashinzan Ropeway and Toyako Forest Museum.

What's nearby

  • Lake Toya - 2 min walk
  • Usuzanfunka Memorial Park - 12 min walk
  • Showa-shinzan - 6 min drive
  • Showashinzan Ropeway - 6 min drive
  • Toyako Forest Museum - 8 min drive

Getting around

  • Toya Station - 6 min drive
  • New Chitose Airport (CTS) - 78 min drive

About this property

Hotel Grand Toya

3-star hotel, walk to Lake Toya
A coffee shop/café, a meeting room, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, gift shops/newsstands, RV/bus/truck parking, and a ballroom are onsite. All 39 rooms feature thoughtful touches like slippers and children's slippers, plus free WiFi, free wired Internet, and flat-screen TVs with satellite channels. Guests will also find safes and desks.
Hotel Grand Toya offers 39 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels.

Bathrooms include toilets with an electronic bidet and children's slippers. This Toyako hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Japanese breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 1100 per person
  • 1 coffee shop/café

Things to do

  • Hot springs

Family friendly

  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Elevator
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Languages spoken

  • English
  • Japanese

Business services

  • Meeting room

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Electronic bidet
  • Hair dryer (on request)
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Children's slippers
  • Desk
  • Safe
  • Slippers
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner. No refunds will be issued for any unused portion of the rate plan.
This property's rollawayextra bed fee is charged for children ages 2-6

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 1100.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for Japanese breakfast: JPY 1100 per person (approximately)
  • Rollaway bed fee: JPY 1100.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must indicate the correct number of guests, including children, at the time of booking. Fees may be incurred if the number of guests checking in varies from the number established at booking.

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Grand Toya
Grand Toya
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
Hotel Grand Toya Hotel
Hotel Grand Toya Toyako
Hotel Grand Toya Hotel Toyako

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 21 out of 108 reviews
5 - Excellent 19%
Rating 4 - Good. 41 out of 108 reviews
4 - Good 38%
Rating 3 - Okay. 31 out of 108 reviews
3 - Okay 29%
Rating 2 - Poor. 11 out of 108 reviews
2 - Poor 10%
Rating 1 - Terrible. 4 out of 108 reviews
1 - Terrible 4%

3.7/5

Cleanliness

3.8/5

Staff & service

3.9/5

Amenities

3.3/5

Property conditions & facilities

3/5 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and good service
Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.
Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to the bus station. Good onsen. Great dinner and breakfast. Nice staff. Area was nice. Room view was majestic. 10a checkout time was kind of too early. Free luggage storage only until12p. Hallway smelled bad like someone smoked there.
Stayed 1 night in Dec 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night with firework
Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable. It is good to see the firework inside the room (first 10 mins of the show).
Stayed 1 night in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated traditional onsen hotel.
Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.
Stayed 1 night in Sep 2019