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"There’s very poor communication from the hotel. The hotel didn’t specify that there are specific timings for the shuttle. After I booked my train tickets and tried to arrange the shuttle pickup, then the hotel told me I had to be at the station at certain time. I had to change my train booking. When I booked the hotel, I booked with breakfast for 2 adults and a 6 year old child. Somehow, the breakfast that the hotel received was for a 3 year old child. The restaurant insisted I had to pay extra for the child because the age was wrong. I decided then that I’ll not have breakfast and only 2 pax will have breakfast. I then asked to sit together while they have breakfast and the restaurant would not even allow me to sit there even though I do not take anything. The mess up and the inflexibility totally spoiled any impression of the hotel. I booked a premium suite with twin beds. Although the room was spacious, the twin beds were just 3 feet which was very surprising for a 4 star hotel. The hotel is located out of the way without any play area so we have to travel to other ski areas even to have fun in the snow. If you want to stay in this hotel, I recommend having a car to access the places to enjoy. I do need to mention some of the reception staff were quite polite and helpful and the shuttle drivers were especially helpful and nice. Overall, I would not recommend this hotel as I’m sure there are better hotels. I would not choose this hotel on my future visits to Hokkaido "

"Everything and everyone was great!"

"Staff is amazing. Food was fantastic and fresh. Everywhere was clean. I added a 90 min massage and would do again. Onsen was beautiful and peaceful. I will be booking here again. "

"The hotel is dated; however, the outdoor onsen is a great experience. Mr. Y. Onimaru at the Front Desk was very friendly and provided excellence customer services during our stay. The breakfast is a combination of Japanese and western style. It is very yummy. Our original booking was a traditional Japanese room but found out there is no shower/bathing area inside the room which was unexpected. Ms. Sato at the Front Desk helped and moved us to a Japanese/Western room the next day so we had our own shower area and were able to experience sleeping on the tatami. The hotel provides shuttle services to 3 different ski resorts; however, the schedule to and back from Hirafu is very limited (even during peak season). They should consider providing shuttle services the same schedule as going to Annipuli during peak season. Need to take a taxi from Niseko Village back after dinner. It costs USD $40-50 each time. May stay again because of the onsen and breakfast."

"This was an amazing facility to stay. The onsen area was clean and relaxing. The staff was so attentive and nice. I truly enjoyed my stay with my friend. I am looking forward to go back. "