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"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"

"Large rooms, kind staff. Amazing price"

"インバウンドとホテルの資本の関係もあり、中国人のスタッフも多いですが、気遣いがあり快適に1週間過ごすことができました。"

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "

"This hotel was great to stay in. The room was very spacious with tatami mats and two areas to sit down and relax/work on computer including a nice couch with a table and desk with a chair. The bed was very comfortable, the restaurant was delicious, and the spa was amazing. I had a great stay here."

"2泊しましたが、夕食がバイキングで、2泊とも同じメニューだったのがとても残念でしたが、それ以外は満点です。"

"The rooms were very clean spacious."

"Wonderful place to stay. Excellent food, staff and onsen! Will definitely stay again."

"Free shuttle. But need to book the day before. Taxi and uber cannot get to the hotel."