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"By far and away the best service I have ever received at a hotel, and I have traveled extensively. We had two different people greet us before even making it near the entrance, then a single person made sure we were guided and immediately attended to. We were graciously given a free upgrade and when the staff found out that we were here for a special event for the kids, they printed a letter to them and have a box of chocolates, which my kids can't stop talking about. The breakfast buffet was spectacular and absolutely worth the price. My husband still talks about how every other hotel on our trip was a letdown. 100% we would stay at The Shilla again the next time we are in Seoul."

"Construction next store was noisy. The staff was friendly and helpful! From the folks at the reception desk, to the house keeping lady on the 21st floor and especially the gentlemen at the concierge desk on the first floor, everyone provided outstanding customer service! The location was also ideal for walking to places. I would highly recommend this hotel and can't wait to book them again on my return trips to Korea! "

"Good"

"The room looks dated and had a bit of smell. Nevertheless, it was VERY spacious that it could fit another bed. Location is A+"

"There was live entertainment at the bakery in the evening! I wish we had the chance to try the restaurant in the 2nd floor. "

"It was a very pleasant stay! The front desk staff was very accommodating and helpful, especially Rosy! Thank you so much for all the help! We will surely come back here."

"Very clean and location is extremely convenient"

"Super hotel, super location "

"Staff were friendly and helpful."