We would never come back or refer anyone to use this Vascasa townhouse. On Sat., Oct 24-29, our family was surprised to see an unannounced full construction/Reno crew show on our back deck removing our patio furniture & proceeded to power wash our deck and the one next to us, roof repair lifts parked immediately in front of the twnhouse next to us. etc. from 10-3 pm. No blame to the work crew, it was shocking is customer service/management totally ignored our immediate detailed calls, emails, and took pictures of the work & equipment that appeared. With respect to the workers, we don’t blame them. It’s not their responsibility to respond to our concerns/complaint about what was going on. Customer service reps was polite & apologized on both calls and promised to call us back. No call back or response to our detailed email and two calls to customer service. Totally disappointed & with unannounced roof repair, noise, etc.
We paid for a couple of days if quiet & to catch the fall foliage, but we’re still not happy & the jack of support, local management/customer service response was totally unacceptable. Will be interested to see if follow up happens with this rating!
Buyer beware! Lucinda & Duffy N.