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"Top tier hotel extremely customer focused. Great breakfast. We did not eat dinner there. Opted for a little brew pub Gora Brewery. Onsen was lovely "

"Our stay was absolutely wonderful — it truly felt like a home away from home. Everything was exactly as advertised, if not better. The room was impeccably clean and thoughtfully arranged. One of the highlights was the indoor onsen, which offered a serene and private experience with a breathtaking view of the mountains. It was the perfect place to relax and unwind. Highly recommended for anyone looking for comfort, tranquility, and authenticity."

"Looking over Lake Ashi this property was clean and well maintained. The private onsen was beautiful and relaxing. The room was clean and spacious."

"Our room was half Japanese and half western. So wonderful to experience both cultures in one room. Amazing view from our balcony. "

"Wonderful service and very polite staffs. Our family was very satisfied with staying at there. "

"The bedroom is exactly as shown in the pictures, and the staff are friendly. We had a great time as a family in the private onsen, and the Japanese breakfast was amazing. "

"We really enjoyed our stay here and was a highlight of our trip! The surrounding area is beautiful, the hotel itself is gorgeous, and the staff were all incredibly helpful and kind. "

"Don’t believe the one star reviews, this is an amazing, authentic experience with wonderful hosts. The property is spotless - this is a mineral spa and there will be deposits on the spa baths. The food is wonderful but they will struggle with significant dietary restrictions. We don’t eat meat and confirmed a couple of times this was OK well before we arrived. This is a Japanese resort. If you aren’t keen on an immersive experience this is not for you. The weather was terrible when we stayed and we still loved every minute. Including the wine bar! Hot tip. Arrive early for the drumming show. Both nights we stayed were standing room. "

"Ajisai Onsen Ryokan presents beautifully. The grounds fit in with the surrounding forest landscape, creating a sense of serenity. The staff were friendly, attentive, and accomodating of various requests, including changes to private onsen access on days when we were engagin in Hakone and Gora's experiences. The ryokan is well situated, close to Gora station and cable car, however, it is a difficult walk due to the general steepness of the area - especially with larger luggage or walking with small children - a taxi is recommended by the facility and myself alike. The waters of the onsen themselves are hot, but not so hot that young children cannot enjoy the experience too. In terms of dining, the breakfast options are traditional or western, and children amd babies are catered to as well. Overall, a fantastic experience, and I look forward to the opportunity to return in the future!"