「The Grassington Lodge is truly minimalist. A very small room, two bath towels, and one hand towel. For the third of three nights they added a bath mat and a bar of soap.
The only staff ever present was the cleaning lady and her assistant. She was kind and helpful but certainly not enough to welcome and assist guests. 」
「The tipping point for good customer service, was ordering Uber eats, and I waited for almost an hour, and the staff calling the pizza place, and notifying me when it finally got there, an hour and 1/2 later. The place was clean, amenities were there, they have a bar and restaurant on-site. It looks refurbished, the only slight problem was the shower was a bit lukewarm, but iti might have been because I was at the end of hallway
They also have an elevator, which is another bonus 」
「Quick check-in. Staff were very friendly. The room was clean, quite, comfortable and spacious. Good location close to Train station and City centre. 」
