Lipan Vacations from ￥373,978

I the king room with the seperate sitting area was nice.

Great location

We had a great stay at the Marrakech room. The room was clean and the decor was very pleasant. The property is located a short drive from great restaurants.

I am extremely disappointed and frustrated with the way this situation was handled. Upon checking out, I accidentally left my wallet on the bed in my hotel room. I had only gone down the street to get something to eat when I realized I had left it behind. I immediately returned to the hotel, only to discover that my room had already been completely stripped and cleaned. I was then told that my wallet had not been found. What makes this situation even more upsetting is the complete lack of concern, compassion, and urgency from the staff. My wallet contained all of my important cards and personal belongings. I am not from this area, so being away from home without my wallet is an incredibly stressful and frightening experience. I understand that hotels have policies and procedures, but being told that it could take up to 24 hours to address something this serious is absolutely unacceptable to me. I wasn’t expecting anyone to magically make my wallet appear, but I did expect some reassurance, genuine concern, and an effort to investigate what happened. The fact that my room was completely stripped within such a short period of time, yet no one could account for my wallet, is extremely concerning. At the very least, I expected management to take immediate action, communicate with housekeeping, and make me feel that every possible effort was being made to locate my belongings. Losing a wallet is stressful enough, but feeling dismissed and unsupported by the very people who sho