El Cortez Hotel and Casino

To start I registered specifically for a Tower room because of a mistake on my part in 2019 where we ended up in one of the older Pavilion rooms. Awful! Open to the outside and on the side of the building where we heard the loud bass from the music at a nearby bar...all night long. Swore that would not happy again. This year we got "upgraded" from the Tower room (king bed & small sitting area) to a Cabana room (king bed & 1 small chair) across the street. When I asked if it was really an upgrade, the guy at the check in was snippy and said it was an upgrade from the Pavilion room last year. I bluntly told him that is why I registered for a Tower room this year because last year was not good. NOT happy with the change but figured what the heck, we will see. Room was clean, bathroom was great as it had a stand up shower BUT no drawer space so we lived out of our suitcase for the entire week. I did not like having to walk across the street every time we went to our room and I especially did not like the attitude we got at check in as we registered via Expedia vs calling the hotel directly. Got the same attitude last year but it was late at night and I was over tired so I dismissed it. This year was pretty much the same thing so I guess if we don't call the hotel directly, we are not worthy of the same polite service. We have been going to Las Vegas for 17 years and love staying downtown vs the strip. I honestly don't know if I want to stay at El Cortez anymore!