Find all hotels by Fairmont in Lansing, MI

"The room was quiet ,very clean, and great amenities!"

"Breakfast was very good. The hot tub had way too much chemicals."

"The breakfast menu is the same all days. No fruits, only apples. The staff is very friendly and attentive, especially the chambermaids."

"This was the worst hotel experience I have ever had, even for just one night. The rooms were in terrible condition, with very poor lighting, and the bathroom drainage did not work. The entire room was extremely dirty and clearly not maintained properly. The front desk service was also very disappointing and unprofessional. What made the experience even worse was their handling of the security deposit, which felt dishonest and misleading. They would not respond properly to customer service calls and instead kept me on hold with music for a long time until I eventually gave up and ended the call."

"The room was very dated. The carpet is either very very old or very very dirty. No towel bar in the bathroom.the toilet is sooooo low to the ground, it was very heard to use. Staff was very accomodating. But this hotel needs a lot of updating!"

"Oh my. Because it was MSU graduation rooms were limited so because of my husband’s birthday this was the last room available. We had a handicap room with a broken safety lock on the door. MI weather was a little chilled and the heat/ac did not work. Maintenance was supposed to come check it out but never showed. Not Friday, not Saturday or Sunday. Tv remote did not work either and had to manually turn on, change channels and adjust volume. Front desk was NO help at all. They spoke very little English. They had a dining area but did not serve breakfast. I asked to speak to the manager and was told she would be in Monday. I asked for a complaint card and was told they didn’t have any. I then asked when would we be able to change rooms and was told maybe Saturday. Since Saturday was my husband’s birthday we left and stayed gone several hours to come back and locked out our room. When I asked why we were locked out and was not given an answer she just rekeyed our room key. This was a very unacceptable experience and especially to celebrate my husband’s birthday. If you are interested in coming here Please do not."

"You can’t get a better value for your money anywhere else in East Lansing. Excellent property, close to grocery stores, eateries and other stores. Breakfast was way better than the Marriott AC Lansing hotel where we stayed earlier."

"The staff was very pleasant so our first impression was nice. Our first room was so bad we needed to move. The 2nd room was barely tolerable but we were stuck. The Kitchen was usable & pots were provided but microwave needed to be wiped down as it still had fingerprints all over. The room was dirty around the floor edges - we did not want to be barefoot, the bathroom tub was rusty & old, the curtains were torn so light came thru. There was a smell in the hallway that another guest complained about and the staff simply used industrial cans of Febreeze to fix it & closed our hallway temporarily! There was trash in the stairwell that was never picked up in the 4 days we were there. Windows outside were falling apart. Our bathroom mirror would not stay on. It would randomly go off for a few seconds & then back on which was scary when showering and annoying when trying to do makeup. I would never go there again "

"Job well done"