Book a Lakeland - Winter Haven Resort

"Clean room "

"When I arrived, the lobby looked nice.But you could tell the property was very run down. The first room I was sent to had visible bed bugs so I went downstairs and asked for a different room.I was given another room.It wasn't a much better shape, but\nNo visible bed bugs. The rooms had newer flooring in them. Nothing was upgraded. The headboards attached to the wall had been stabbed and scratched all up in both rooms. The first room there was dirt and debris along all of the walls and trim of flooring, the second one was a little bit cleaner on the floor.. We may do because I had already paid for the room and knew it would be a hassle to get a refund. The staff was very nice.I don't blame them for the conditions of the place.There was quite a few people staying there , so they must be used to those conditions. It did look unsafe but I had no problems with any other people in the area. Bads were surprisingly comfortable."

"This property is nice and conveniently located near to major attractions in Kissimmee. The cost wasn’t bad for the unit we received, but it was pretty dated and could have been cleaner in some areas. I usually do a bit of a deep clean when I get to frequently used spaces, but had to do a thorough clean in the kitchenette area, especially the flat stove stop. Overall, not bad and you can save money by preparing meals if you have a kitchen/kitchenette situation."

"Rooms were dirty there was hair in the bathtubs I called the guest service they supposed to send somebody to clean it .. 5 days passed and nobody arrived .. I guess they got lost in the building ! Other then that rooms are huge and beautiful but becareful where you book it becouse they will put you at the end of the resort where u have to walk 10 min to the pools.. adding very expensive at the resort ! Drinks are like water but they charge 21 dollars for it ..on top of that they add tip so check your bill so u don’t tip double lien we did !"

"Old and aged. Far from nice condition. In desperated need of renovation. The air conditioner in my room sounds like a freight train. .. TV is a joke ..! Nothing its better ... regular broadcastibg TV and pay per view like 1995. ... Everything was pretty dated. Bed was also pretty average. I ended with the shower faucet knob in my hand ..! Restaurant is average. I recommend to do not pay the breakfast and go to Panera two blocks away for half the price. I paid for the breakfast in my package and do not worth it. Staff was very kind. Plenty if parking. Close to epcot. In need of urgent renovation. "

"Both pools East Village and Lazy River were great. My only complaint/suggestion (which I hear from Management that it is being attended to, and thank you for the gift basket left at our door) was the website. It is outdated and could be so much better. Had problems booking cabanas and also no real resort information available. Wish we didn’t have to get parking passes from time share sellers, but do understand that that is the property. All in all a good stay. "

"Disappointed the adult pool was closed, but understand - the outdoor bar and barcade hours should be longer. Crazy that they close so early . "

"Be prepared for extremely loud road noise all night. The windows are cheap and thin and block none of the noise from I-4 and Rt98 right outside. Two nights of no sleep. There's better for the money. "

"Staff are very friendly. Property is under complete renovation. Room has no hot water, mentioned it to the front staff several times, I just gave up. Housekeeping was not regular, went three days with none. The funniest part of the stay was as I was leaving I needed to know why the bed made such awful crackling sounds, the mattress was indeed new, complete with the plastic wrap it was delivered in. They just threw linens on top of it. "