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"Hotel was set against beautiful mountains with green lush landscape all around. The onsen was a wonderful treat at the beginning and end of each day. Rooms were traditional and clean with very nice bathroom toiletries. The food was amazing and delicious. Service was friendly and attentive. "

"Run down room Kaiseki is not impressed as expected Breakfast is perfect I wouldn't go back VIP Access perk is not full valued"

"Great ryokan with absolutely wonderful onsens. One of the highlights of our trip to Japan!"

"breakfast was good and staff did a great job"

"Great location in Hakone. Get the room with your own onsen it is worth every penny. Staff is so accomodating and Gabriel was outstanding. Massues was great as well."

"Although needing a train to access this place massively exceeded our expectations. The apartment was enormous with the luxury of a private semi outdoor thermal bath & a sauna. For a family of 5 this was absolutely perfect, very glad we chose here & not the other older hotels in the area"

"Staff went oser and above to help. Room was clean, breakfast was good. Close to everything."

"I think the hotel was not as good as we expected. We arrived tired -after a wedding in Tokyo - and the check in staff grill you with so many questions “what time for dinner” (but there are limited options so you don’t have much choice), “what time for breakfast tomorrow”, same thing for the following days … they even asked “what time do you want housekeeping tomorrow?”! And then they said they had a spa - I said I’d like a massage and they said they were all booked for our dates! But no one had communicated with me in advance to offer massage services so I could book. Also the dinner both nights repeated “Main Meal 1” (their term) -despite the affectation of being so custom. Finally as we checked out we found someone’s socks in the drawer behind the safe deposit box! "

"The stay was lovely Exceeded our expectations Snack time and alcohol time was a wonderful surprise"