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"Great"

"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Top level staff, very clean, comfortable, and great breakfast. Will return on my next trip to Yokohama. Would highly recommend for someone looking for a reliable, comfortable place to stay."

"The hotel is beautiful and a nice retreat, but the hotel staff goes above and beyond to make sure you have a wonderful and welcoming experience."

"Good hotel for the value. "

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Their service was very good"

"Wonderful staff, very friendly and helpful. Room was clean, great view and easily accessible to transportation. The area is quite new and very quiet. Breakfast buffet is good, though, there isn't an egg station. But plenty of food to pick"