Find hotels near Kigali Heights, Kigali from ￥6,048

"Subject: Urgent: Fraudulent Hotel Listing & Refund Request for Booking To the Hotel.com Customer Service Team, I am writing to report a fraudulent hotel listing on your website and to request a full refund. I booked a hotel called "N G Residance" in kigali for 5th October to 10th October and paid USD $450.00. Upon arrival, we discovered that no hotel by this name has ever existed at the listed location. It is clear that we have fallen victim to a scam facilitated by a fake listing on your platform. We endured a horrible experience, being stranded without accommodation upon arrival. We demand a full and immediate refund of the $450.00. Furthermore, we urge you to immediately investigate and remove the fraudulent "N G Residance" listing from your website. This incident raises serious concerns about your vendor verification process. Please take steps to ensure no other customer has to go through a similar ordeal. You can reach me at +8801753055803 or info@sarso.org to resolve this. Sincerely,"

"Great environment, very comfortable, good food options, wonderful service. Excellent hotel."

"Very nice hotel to stay with very pleasant staff!"

"Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time. "

"Grazia Hotel is a perfect place to stay in Kigali! In a central location right near the Genocide Museum and a supermarket. The pool is refreshing, great breakfast with heaps of variety, a wide range on the menu and a great rooftop bar! Highly recommend!"

"My expectations were quite high given the online pictures that inhad seen. I guess that is why my first night was so difficult. Unfortunatley the rate tou are paying does not match room size ot the quality of the room. I hardly had any space for my two bags and the wardrobe provided did not have hang rails so i had to live out of my suitecases. The shower is right next to the sink and so once you shower the entire floor is wet. It was such an experience as some days there was no hot water in the morning and other days I was woken up by the sound of someone walking on the roof. The only bright side is that it was walking distance to the Kigali convention centre as advertised. I think the best approach is to come here with low expectations and then you will not be disapointed."

"One of the best apartments I’ve lived in excellent conditions. Staff was friendly and very very cooperative. The breakfast wasn’t the best"

"It was 0.4 miles from the Kigali Convention center. It was a good choice and the food in the rooftop restaurant was always excellent "

"Great service and cleanliness "