Our stay at this property had its highlights: the location was convenient, and the amenities were as described. Haller’s Coastal Homes was responsive to two initial issues. The first was a slow-draining bathtub upon arrival, which they addressed promptly by sending a plumber the next day. The second was a scheduled water and drainage shutoff, for which we were notified only the afternoon prior. While the short notice was very inconvenient, Haller’s Coastal Homes worked with the property owner to secure us a partial refund for that day, which we appreciated.
However, a significant issue was the persistent construction noise that disrupted the otherwise peaceful environment. I personally visited the 29th floor, identified the source, and confirmed with the security office that construction was taking place. When I reported this to Haller’s Coastal Homes, they denied any construction activity despite my firsthand observations and video recordings of the noise, which I sent via email. This lack of acknowledgment and resolution left me feeling unsupported.
The property emphasizes a "Good Neighbor Policy," which I value, but the management's denial of the noise issue diminished our experience.
While the property has many positives, including its location and amenities, it is quite dated. As noted in other reviews, the elevators remain an issue, with wait times reaching up to 20 minutes during our stay. I recommend potential guests inquire in advance about possible disturbances.