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Castle Hilo Hawaiian Hotel

Photo gallery for Castle Hilo Hawaiian Hotel

Featured Image
Outdoor pool
Desk, laptop workspace, iron/ironing board, cribs/infant beds
View from Room
32-inch flat-screen TV with cable channels

Overview of Castle Hilo Hawaiian Hotel

Castle Hilo Hawaiian Hotel

3.5 star property

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
96720, HI, Hilo, 71 Banyan Dr

Explore the area

  • Popular LocationNaniloa Country Club1 min walk
  • Popular LocationCoconut Island Park4 min walk
  • Popular LocationLiliuokalani Park and Gardens6 min walk
  • AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Choose dates to view prices

About this area

Hilo

Castle Hilo Hawaiian Hotel is located in Keaukaha, a neighborhood in Hilo, and is next to a golf course and by the ocean. Hamakua Heritage Corridor and Hilo Art Museum are cultural highlights, and some of the area's attractions include Panaewa Rainforest Zoo and Pacific Tsunami Museum. Mokupapapa Discovery Center and Gilbert Carvalho Park are also worth visiting. Discover the area's water adventures with kayaking nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails. Guests appreciate the hotel's central and quiet location.

What's nearby

  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Wailoa Center - 3 min drive
  • Port of Hilo - 6 min drive

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • WSW The Steakhouse – Steakhouse with a bar. Serves dinner daily.
  • ICafe/Waioli Lounge – Serves light fare daily, happy hour available.

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
This hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café, and a business center. All 286 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include free local calls, hair dryers, and ironing boards.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Things to do

  • 18 holes of golf
  • Fitness center
  • Outdoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day
Cribs (infant beds) are available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per stay. This fee does not apply to children under 1 year of age.
  • Resort fee: USD 28.67 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 469 out of 995 reviews
5 - Excellent 47%
Rating 4 - Good. 362 out of 995 reviews
4 - Good 36%
Rating 3 - Okay. 116 out of 995 reviews
3 - Okay 12%
Rating 2 - Poor. 30 out of 995 reviews
2 - Poor 3%
Rating 1 - Terrible. 18 out of 995 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the first room we were given that looked out at roof of check in area. Had to upgrade and had a beautiful ocean view room
Stayed 1 night in Jan 2022

3/5 Okay

Traveled with family
Average hotel, nothing special but no problems
Stayed 1 night in Jan 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness, amenities
The front desk was helpful and friendly. We liked the open air lobby. Free parking under hotel or lots on either side. Older property with some updates. No housekeeping after first night. We know this happens sometimes with COVID but we were not told this. Free WIFI would not connect to the internet. Get an ocean view room. They have lanais!
Stayed 2 nights in Jan 2022

3/5 Okay

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Asked multiple times for an invoice. Front desk staff was so busy they couldn’t take the time to provide an invoice and requested we get it from Expedia. That is not acceptable. Expedia does not have the hotel invoice. We stayed at two other properties while in Hawaii and had no issue getting invoices.
Stayed 2 nights in Dec 2021

3/5 Okay

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Property is not cleanly maintained , paid more than 350$ for a night and the room cleanliness is very substandard
Stayed 1 night in Jan 2022