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Castle Hilo Hawaiian Hotel

Photo gallery for Castle Hilo Hawaiian Hotel

Primary image
Outdoor pool
Desk, laptop workspace, iron/ironing board, cribs/infant beds
View from room
32-inch flat-screen TV with cable channels

Overview of Castle Hilo Hawaiian Hotel

Castle Hilo Hawaiian Hotel

3.5 star property

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
96720, HI, Hilo, 71 Banyan Dr

Explore the area

  • Popular LocationNaniloa Country Club1 min walk
  • Popular LocationCoconut Island Park4 min walk
  • Popular LocationLiliuokalani Park and Gardens6 min walk
  • AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Choose dates to view prices

About this area

Hilo

Castle Hilo Hawaiian Hotel is located in Keaukaha, a neighborhood in Hilo, and is next to a golf course and by the ocean. Hamakua Heritage Corridor and Hilo Art Museum are cultural highlights, and some of the area's attractions include Panaewa Rainforest Zoo and Pacific Tsunami Museum. Mokupapapa Discovery Center and Gilbert Carvalho Park are also worth visiting. Discover the area's water adventures with kayaking nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails. Guests appreciate the hotel's central and quiet location.

What's nearby

  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Wailoa Center - 3 min drive
  • Port of Hilo - 6 min drive

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
This hotel features an outdoor pool, a restaurant, and a fitness center. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: USD 7-25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • WSW The Steakhouse
  • ICafe/Waioli Lounge

Things to do

  • 18 holes of golf
  • Fitness center
  • Outdoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day
Cribs (infant beds) are available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 29.49 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 25 per person (approximately)
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 467 out of 986 reviews
5 - Excellent 47%
Rating 4 - Good. 351 out of 986 reviews
4 - Good 36%
Rating 3 - Okay. 119 out of 986 reviews
3 - Okay 12%
Rating 2 - Poor. 31 out of 986 reviews
2 - Poor 3%
Rating 1 - Terrible. 18 out of 986 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in Hilo. We stayed only one night but enjoyed our short stay. Beautiful view from our room of the water and pool areas. Short walk to a beach park with a few small, protected coves. Hotel was clean and staff were nice.
Stayed 1 night in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and amenities. We had Banyan Drive view from our balcony but ocean views would be superb.
Stayed 2 nights in Jun 2022

3/5 Okay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that smoking rooms on the balcony and top floors are offered
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean, spacious rooms. Friendly and responsive staff. Plenty of parking spaces. Convenient location. Great to walk next door to Liliuokalani Gardens and Coconut Island, and closeby Reeds Bay Beach Park. Drive 5 minutes to Farmer's Market and so many eateries. Drive 15 minutes to Rainbow Falls. We will stay there again in our next visit.
Stayed 4 nights in Jun 2022