- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, The Ritz Carlton Waikiki is a great property. The level of service delivered was as expected of a Ritz property, the staff were well-trained, and the hotel (...and residence) is in a convenient location - close to many dining options and shopping. Next time, I will book directly through the Ritz Carlton vs. Real Select Vacations (RSV). I booked a Premiere 3 bedroom Suite based on photos displayed on The Ritz Carlton website. Upon checking in, the suite was nothing like what I saw in the photos displayed on the website. RSV misrepresented themselves and I was very disappointed. I would not have booked the room if I had known. The 3 bedroom suite looked like a reconfigured former 2 bedroom suite that was not a part of the original layout - very awkward. I would have preferred a real 3 bedroom suite with water views in each room. When I voiced my concern upon checking-in, the receptionist told me a representative from RSV will reach out directly to discuss my concerns, but I check out today, and have not received a call or follow-up inquiry from either RSW or The Ritz. Hmm...