Find Hotels with Bars in Helmsley

"We came here and had a great experience. The rooms were clean and the staff were very friendly. We will come again next time if we have the chance."

"Brilliant stay staff great 5 minutes walk to York centre "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Not very good, when the bar closed at 11pm the night staff on reception was serving on the bar absolutely clueless, must of had no handover of the bar couldn’t find the sparklers for the beer pumps. Should have 2 people to work on the night shift was running around like a headless chicken. Very poor service would not stay again."

"Yes welcoming for dogs. Had a poolside suite. Only things i would say are the pillows are very hard and the bed linen could be softer. I say this because is expensive to stay. Also had to pay for a cappuccino at breakfast and i think when you pay this money you shouldnt need too"

"Very clean , staff very helpful , lovely stay"

"Good stay overall. What i would say is dont expect it to look like the pictures we was but when we got there looked like a block of flats. Breakfast wasnt the best tbh very little on offer very basic but it was included with our stay. For the price you cant go wrong as nesr york its double the price. "

"I have stayed at the Minster Hotel before the rooms are beautiful breakfast plentiful and variety of fresh yogurt grapefuit apple cereals plus a hearty english breakfast cooked to order and staff very accommodating and friendly. The stairs are my only issue and i suggest u try and get a room on a lower level but other than that a fantastic hotel close to all that York has to offer. "

"Lovely clean room with a nice bathroom. Perfect for a short stay. Came with tea/coffee, a television and free WI-FI. No mini fridge. We didn't need one so it wasn't an issue. Breakfast was lovely with a choice of hot food and a continental breakfast. No road noise or unusual bumps in the night so had a wonderful, peaceful sleep. Useful parking at the rear of hotel and easy access to the town of Thirsk. Overall a lovely stay. Lovely staff. Lovely food and a lovely part of the world. "