Deeply disappointing for the price paid.
ROOM
1) Fecal matter on toilet seat.
We were greeted to our lake view room by fecal matter on the toilet seat. This is wholly inexcusable at any price point. To the hotel’s credit, they sent up a bottle of champagne when they came to sort the room out…the only issue being that we do not drink. Upon checkout we advised the receptionist that we had left the bottle untouched and that they could collect it. They then very kindly asked us for our email address so that they could contact us in the future.
2) The heat. The room was unbearably hot. There is no AC in the room. The duvets were also extremely dense which compounded our discomfort.
3) The insects. Despite keeping the window closed there were many files and insects.
BREAKFAST
We paid for breakfast when we made our booking; a fact confirmed by the front desk when we checked in. The first
morning of our stay we lined up to have breakfast and were initially told that our name was not on the list. This first process took around five minutes. A second staff member came and consulted another list. Whilst the second staff member was reviewing another list the first staff member loudly proclaimed “they have unfortunately not paid for breakfast”. This was deeply embarrassing as it was heard by the very long queue behind us. The second staff member (after some searching for another few minutes) found our name on another list. We never received an apology from the first staff member.
Aziz
2025 年 5 月に 2 泊滞在
10/10 (非常に良い)
Emma
2025 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Emma
2025 年 4 月に 2 泊滞在
4/10 (不満)
Conor
2025 年 5 月 6 日
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
Conor
2025 年 5 月に 1 泊滞在
10/10 (非常に良い)
Darragh
2025 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thoroughly enjoyed
Darragh
2025 年 4 月に 1 泊滞在
10/10 (非常に良い)
Danielle
2025 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Danielle
2025 年 4 月に 1 泊滞在
10/10 (非常に良い)
Patticia
2025 年 4 月 18 日
Patticia
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
K A
2025 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Everything was great from the moment we arrived, staff took our bags, parked our car, no queue at reception. The whole check in experience was seamless and the hotel and our room was spotless. The staff were simply superb and so welcoming and friendly.
The 5 course dinner in the hotel was delicious.
K A
2025 年 4 月に 1 泊滞在
2/10 (非常に不満)
Orin
2025 年 4 月 4 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Orin
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Frances
2025 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Frances
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Stephen
2025 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stephen
2025 年 3 月に 1 泊滞在
4/10 (不満)
olga
2025 年 3 月 21 日
High
olga
2025 年 3 月に 1 泊滞在
6/10 (普通)
Fintan
出張
2025 年 3 月 20 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Business trip
Super hotel and setting but £24 i paid for breakfast, no eggs available right away so I ordered 2 poached - I finished my breakfast and still no sign of the eggs 20 mins later.. even though i asked twice about them
Fintan
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
faye
2025 年 3 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
faye
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Rachael
小さなお子様連れの家族旅行
2025 年 3 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful stay for myself and my 1 year old. The staff were incredible, so friendly, so helpful and even remembered my son’s name the next morning on check out which was really lovely! Housekeeping were all smiles and their work in the rooms is fantastic! What would be amazing is if they had a child play park outdoors because the scenery is stunning! Beautiful walks and just peaceful! Special mention to concierge Neal who went the extra mile for myself and my son with luggage, showing me around the hotel and the walks available on the map. Really took the time! Such a pleasant gentleman and a credit to the hotel! Cannot wait to come back! Thank you to all!
Rachael
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Lynda
2025 年 3 月 5 日
Great customer service & setting
Lynda
2025 年 2 月に 1 泊滞在
10/10 (非常に良い)
JOHN PAUL
2025 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Restful, rejuvenating, peaceful and quality time together
JOHN PAUL
2025 年 2 月に 2 泊滞在
10/10 (非常に良い)
Ian
2025 年 2 月 20 日
Ian
2025 年 2 月に 1 泊滞在
4/10 (不満)
Claire
カップルで旅行
2025 年 2 月 19 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Service was terrible in the bar area during the day and evening. Staff did not know what they were doing and were walking around with trays of drinks, not knowing what table they belonged to. On the other hand, staff in the restaurant at breakfast were well trained and very helpful. Very expensive for the experience we had. We would not stay here again.