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"Beautiful hotel. The staff were friendly and helpful. The sink in our bathroom was dirty when we checked in, but they took care of it right away. Other than that everything was great."

"Great staff, hydration stations, walking distance to the best of Bellevue. Gorgeous park up the street, food options galore, check in staff & valet top notch "

"Very convenient"

"Great room, very clean"

"Great place to stay "

"It’s a nice place to stay at."

"Service was incredible and the room was very clean and comfortable"

"Better breakfast"

"I hate to write a bad review BUT this was prob the worst customer service hotel I’ve experienced. Check in: I had paid in advance on Hotel.com… She couldn’t find my payment so said she charged me again until she figured it out. The person that checked in before me came back down to say he had been given a room that was occupied. Breakfast: at 7:30 am the lady running the breakfast was so rude to another guest that we all could hear her. She said, “it’s first come, first serve. We are at 95% capacity and it’s just 2 of us…” Breakfast area was messy. No hot water. Low on food. Rudeness and lack of preparation by hotel staff. Check out: Since I paid twice I wanted to make sure I was checked out correctly. Nobody at front desk with a hand written note to leave key and email. I waited. She told me she would email me & I told her I needed proof that I wouldn’t be charged twice. She had to go get someone else be cuz she couldn’t figure it out. So glad I stood my ground. Bellevue/Seattle has so many hotels that we will stay elsewhere based on our customer service experience at this hotel. "