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"Better breakfast"

"I hate to write a bad review BUT this was prob the worst customer service hotel I’ve experienced. Check in: I had paid in advance on Hotel.com… She couldn’t find my payment so said she charged me again until she figured it out. The person that checked in before me came back down to say he had been given a room that was occupied. Breakfast: at 7:30 am the lady running the breakfast was so rude to another guest that we all could hear her. She said, “it’s first come, first serve. We are at 95% capacity and it’s just 2 of us…” Breakfast area was messy. No hot water. Low on food. Rudeness and lack of preparation by hotel staff. Check out: Since I paid twice I wanted to make sure I was checked out correctly. Nobody at front desk with a hand written note to leave key and email. I waited. She told me she would email me & I told her I needed proof that I wouldn’t be charged twice. She had to go get someone else be cuz she couldn’t figure it out. So glad I stood my ground. Bellevue/Seattle has so many hotels that we will stay elsewhere based on our customer service experience at this hotel. "

"Nothing"

"Clean and convenient with a full kitchen. The staff is helpful and friendly "

"Clean room, receptionists were amazing! However, we had a little argument with one the valet men. We got in around 3pm, we dropped our vehicle for valet. When we wanted to leave, he asked us if we clicked the link this and that? Which my husband mentioned he did not explain but he kept insisting he did. He kept saying “I already told you.. I told you” like 3x. Ok like we get it.. if you told us then sure, our fault for not clicking the link. But don’t keep saying it, once is enough and the tone was just plain disrespectful. However, we never went back for valet, there was free parking close by! Valet was about 49$/day. If looking for a pool. Probably not the hotel for you, there was no pool. Other than the mishap, hotel was amazing and receptionist was on point, super friendly!! "

"The staff was helpful and nice. Location is great, easy walk to shopping and restaurants. The room was clean and comfortable."

"Never stay there need remodel the all hotel it’s nasty sting"

"Staff is very friendly ! Beds are super comfortable "

"The room smelled like cat urine. Also, the shower head is damn near in the ceiling with unnecessary water pressure and very little room to move in the shower. "