Dame Street

Very very dusty and dirty, family got very sick from allergies. Changed rooms 3 times. Hotel has very poor customer service. Hotel restaurant floors are filthy, glasses smell fresh etc. Same breakfast every day for 3 weeks. Cleanliness is not a priority at this hotel and they do not prioritise customers booking from third party vendors like Expedia. Staff unwilling to assist and pretends to be clueless despite sending e-mails to "managers". I do not recommend staying here for the price. Paying 5 star price for 1 star cleanliness and service. It's a pity because the hotel is conveniently located and has a lot of potential. Valerie is the only staff member I believe has outstanding customer service. Also need to mention if you need to change your arrival date due to travel changes, they do care, they just take you money.

Beautiful lobby, great staff, perfect location and excellent breakfast.

The staff will. Helpful in getting us set up incorporated with all amenities. Great spot and easy walking distance to all attractions.