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"Loved our stay! Large spacious suite & great breakfast! "

"This was one of the worst hotel experiences I’ve ever had. I booked this hotel months in advance, but when I arrived, I was told the hotel was full and had to wait in the lobby for over an hour. After about 1.5 hours, they finally gave me a room — but when I went inside, it was already occupied by two other guests. This was extremely embarrassing and a serious safety and privacy issue. After going back to the front desk, they admitted the mistake and made me wait even longer. Eventually, after more than two hours total, they “resolved” the situation by splitting us into two separate rooms instead of honoring the original booking properly. The issues didn’t stop there. The next day, my room keys stopped working. They fixed it once, but later that night around midnight, the keys failed again. This time, they refused to help and claimed I was “checked out,” even though my reservation was still active until the next morning. I was essentially locked out of my room late at night because of their system error, and the staff showed no urgency to fix it. Overall, this hotel: Overbooked and mishandled reservations Assigned an already occupied room (major security issue) Took over 2 hours to check me in Failed to manage the reservation correctly (splitting rooms last minute) Locked me out of my room at midnight and refused to fix it This experience was stressful, embarrassing, and completely unacceptable. I would strongly recommend avoiding this hotel. "

"Great"

"Horrible!! Bugs crawling on the shower curtain and walls. Floor flooded in bathroom when showering. Rude lady at front desk"

"Overall, the building is quite old. It’s clean but shows signs of use over time. Not giving it 5 stars because they did not perform room service one of the days and when we went to the front desk, they stated that you have to request it in advance and it’s not done automatically which is not true at all (they later confirmed that the room service was in fact supposed to be done unless explicitly stated not to as with a do not disturb sign)."

"Staff was very helpful and accommodating "

"If you’re looking for the cheapest and sketchiest place to stay in Carrolton here’s the best Manager dollar we don’t expect to be treated well or have anyone coming between your room you’re staying multiple nights"